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Refund Policy

Refund Policy for Green Leaf Kratom

At Green Leaf Kratom, we strive to provide the highest quality kratom products and excellent customer service. We understand that there may be instances where a customer may need to request a refund. Please read our refund policy carefully to understand the terms and conditions surrounding refunds.

Eligibility for Refund

  • To be eligible for a refund, you must have purchased the product directly from Green Leaf Kratom.
  • Refunds are only applicable for unopened and unused products.
  • The request for a refund must be made within 15 days from the date of purchase.

 

Refund Process

  • To request a refund, please contact our customer support team at [email protected]. Provide your order details, including the order number, product(s) purchased, and the reason for the refund request.
  • Our customer support team will review your request and provide further instructions on returning the product(s).
  • It is the customer’s responsibility to cover the shipping costs associated with returning the product(s) unless the refund is due to an error on our part.
  • The refund will be processed once we receive the returned product(s) and verify that they are unopened and unused.
  • Refunds will be issued in the original form of payment used for the purchase.

 

Exclusions

  • We do not offer refunds on opened or used products, as we prioritize the safety and quality of our products.
  • Shipping charges are non-refundable unless the refund is due to an error on our part.
  • We do not accept returns or issue refunds for products purchased from third-party retailers or distributors. 

 

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact our customer support team immediately. We may require photographic evidence of the damage or error.We will replace the damaged or incorrect product at no additional cost to you. If a replacement is not available, we will issue a refund.
Change of Mind

If you have a change of mind after placing an order and wish to cancel it before it has been shipped, please contact our customer support team as soon as possible. We will cancel the order and issue a refund.
Once an order has been shipped, it is no longer eligible for cancellation or refund based on a

Change of Mind

  • If you have a change of mind after placing an order and wish to cancel it before it has been shipped, please contact our customer support team as soon as possible. We will cancel the order and issue a refund.
  • Once an order has been shipped, it is no longer eligible for cancellation or refund based on a change of mind.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or modifications.

If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.